Refund policy
J-UNIT Returns & Exchanges
At J-UNIT, every product is designed with precision and built to meet the standards our customers hold themselves to.
If something isn’t right with your order, we will resolve it quickly and fairly.
Because many J-UNIT releases are produced in limited quantities, we ask that items returned to us remain in clean, resellable condition.
Returns Window
Returns or exchanges must be requested within 14 days of receiving your order.
Once a return has been approved, the item must be sent back within 14 days.
Returns requested outside of this timeframe may not be accepted.
Return Conditions
To be eligible for a return or exchange, items must be:
• Unworn beyond reasonable trying-on for fit
• Unwashed
• Free from deodorant, fragrance, marks, pet hair, or damage
• Returned with all original tags attached
• In original condition and packaging where possible
All returned items are carefully inspected upon arrival.
Items that show signs of wear, washing, or damage after delivery will not be accepted and may be returned to the customer.
Items returned without original tags may not be eligible for refund or exchange.
Exchanges
Exchanges are available for size changes or alternative items, subject to availability.
• Exchanges are limited to one per order
• Replacement items must be equal value or currently available for purchase
If the requested item is no longer available, customers may choose:
• Store credit
• A refund to the original payment method
Refunds
Once your returned item has been received and inspected:
• Refunds will be issued to the original payment method
• Processing typically takes 5–10 business days, depending on your payment provider
Original shipping charges are non-refundable, except where a return is due to a faulty or incorrect item.
UK Returns
For customers located in the United Kingdom.
Starting a Return
Email Info@junitofficial.com with:
• Your order number
• The item(s) you wish to return or exchange
• The reason for the return
Our team will respond within 48 hours (Monday–Friday) with return instructions.
Sending Your Return
Customers are responsible for arranging and paying for return shipping.
We recommend using a tracked shipping service, as J-UNIT cannot be responsible for return shipments lost or damaged in transit.
Once the returned item is received and inspected, we will process your exchange, store credit, or refund.
UK returns are typically processed within 3–7 business days after arrival.
USA Returns
For customers located in the United States.
Starting a Return
Email Info@junitofficial.com with:
• Your order number
• The item(s) you wish to return or exchange
• The reason for the return
Our team will respond within 48 hours (Monday–Friday) with return instructions.
Sending Your Return
Customers are responsible for arranging and paying for return shipping.
We recommend using a tracked shipping service, as J-UNIT cannot be responsible for return shipments lost or damaged in transit.
Once the returned item is received and inspected, we will process your exchange, store credit, or refund.
US returns are typically processed within 7–14 business days after arrival.
Return Shipping
Customers are responsible for return shipping costs.
J-UNIT is not responsible for:
• Lost return shipments
• Delayed return shipments
• Shipping costs associated with returns
• International return duties or customs charges
Return shipping costs are non-refundable, except where an item is confirmed to be faulty or incorrect.
Faulty or Incorrect Items
If your order arrives damaged, faulty, or incorrect, please contact us within 7 days of delivery.
Email Info@junitofficial.com with:
• Your order number
• Clear photos showing the issue
If confirmed, we will arrange a replacement or full refund and cover any required return shipping.
Return Inspection & Approval
All returns are inspected upon arrival.
J-UNIT reserves the right to refuse returns that do not meet the conditions outlined in this policy.
Returns that do not match the original order or show signs of use may be rejected.
Excessive Returns
To protect the integrity of our products and customers, J-UNIT reserves the right to refuse returns from customers with excessive or repeated return activity.
Contact
For all return or exchange requests:
Our team aims to respond within 48 hours (Monday–Friday).
💳 Klarna Payments (Refunds & Exchanges)
For orders placed using Klarna, all refunds and exchanges remain subject to the J-UNIT Returns & Exchanges policy outlined above.
Refunds (Klarna Orders)
Once a return has been received and approved:
• J-UNIT will process the refund through Klarna
• Klarna will update your payment plan accordingly
• Any remaining balance, instalments, or charges are managed directly by Klarna
Customers are responsible for continuing any scheduled Klarna payments until Klarna confirms that the refund has been processed.
J-UNIT is not responsible for:
• Payment schedules set by Klarna
• Late fees applied by Klarna
• Delays in Klarna processing refunds after we have issued them
Exchanges (Klarna Orders)
Exchanges follow the same process as standard orders.
If an exchange is approved:
• Your original Klarna agreement will remain in place
• A replacement item will be issued once your return has been received and approved
If the replacement item differs in value:
• Customers may be required to pay any price difference
• Or receive store credit for any remaining balance
Cancellations
If an order paid with Klarna is cancelled before dispatch:
• The Klarna payment will be cancelled or voided
• No further payments will be required
Disputes
Customers should contact J-UNIT first regarding any issues with their order.
If a Klarna dispute or chargeback is opened:
• J-UNIT reserves the right to pause any ongoing returns, exchanges, or support until the dispute is resolved
Klarna Responsibility
Klarna is an independent payment provider.
By choosing Klarna at checkout, customers agree to Klarna’s terms and conditions.
J-UNIT does not control:
• Klarna payment schedules
• Klarna approval decisions
• Klarna fees or penalties
Fairness Statement
Our returns policy is designed to be clear, fair, and consistent for every customer.
The conditions outlined above are not intended to disadvantage customers. They exist to ensure returns are handled professionally while protecting the integrity of J-UNIT products and the fairness of the system for all customers.
By maintaining these standards, we are able to continue producing high-quality, limited releases and providing a reliable service to everyone who supports the brand.
Policy Updates
J-UNIT reserves the right to update or modify this policy at any time to reflect operational or legal changes. The version published on our website at the time of purchase will apply.
This policy was last update on the 20th March 2026