Shipping policy
Shipping Policy
At J-UNIT, many of our products are made to order to maintain quality and reduce unnecessary waste.
Estimated delivery timeframes are displayed on every product page and should always be considered the most accurate estimate for that specific item. Delivery times vary depending on the product selected, your location, and the production facility fulfilling your order.
While we aim to meet all estimated delivery windows, delays may occasionally occur during periods of high demand, public holidays, customs processing, or carrier disruptions.
Production & Fulfilment
J-UNIT operates a network of production and fulfilment facilities to deliver products as efficiently as possible while maintaining consistent quality.
Depending on the product you purchase and your delivery location, your order may be fulfilled from:
- Our United Kingdom production facility
- Our United States fulfilment centre
- One of our specialised international production facilities
Some products require specialist manufacturing processes and are produced exclusively within our international fulfilment network.
If your order contains multiple items, they may be produced and dispatched independently as soon as each item is ready. As a result, orders may arrive in separate shipments.
There is no additional shipping cost for split shipments, and tracking information will be provided for each shipment as it is dispatched.
United Kingdom Orders
Delivery estimates shown on each product page already include both production and shipping time.
For products fulfilled within the United Kingdom, typical delivery is:
Production
3–5 business days
Shipping
2–5 business days after dispatch via Royal Mail.
Orders over £100 qualify for free shipping.
Products fulfilled through our international production facilities will display longer delivery estimates where applicable.
United States Orders
Delivery estimates shown on each product page already include both production and shipping time.
Products fulfilled through our United States fulfilment centre typically require:
Production
1–2 business days
Shipping
3–5 business days after dispatch.
Orders over $150 qualify for free shipping.
Many products are fulfilled through our specialised international production facilities. Where applicable, the estimated delivery timeframe displayed on the product page will reflect this.
If your order contains multiple items, they may be dispatched separately as each item completes production. This helps avoid unnecessary delays and ensures each item is shipped as soon as it's ready. There is no additional shipping cost, and tracking information will be provided for each shipment.
Shipping Estimates
All delivery timeframes provided by J-UNIT are estimates.
Actual delivery times may vary due to:
- Carrier delays
- Weather conditions
- Customs processing
- High order volumes
- Public holidays
- Circumstances outside our control
Additional time should be allowed during peak trading periods.
Incorrect Shipping Information
Customers are responsible for ensuring the shipping address provided at checkout is accurate.
Once an order has entered production or has been dispatched, address changes cannot be guaranteed.
If an order is returned due to an incorrect address, failed delivery, or being left unclaimed, any additional shipping costs required to resend the order will be the responsibility of the customer.
Delivered Orders
Once a parcel has been marked as delivered by the shipping carrier, responsibility transfers to the customer.
If you believe your parcel has been lost after delivery, we recommend contacting the shipping carrier directly to begin a delivery investigation.
Customs & Duties
Most domestic orders within the United Kingdom and United States will not incur additional customs charges.
Where orders are shipped internationally, import duties, taxes, or customs fees may apply depending on the destination country.
These charges are determined by local customs authorities and remain the responsibility of the customer.
If you are unsure whether customs charges may apply, we recommend contacting your local customs office before placing an order.
Shipping Delays
Although we work hard to dispatch every order within the estimated timeframe shown on the product page, delays can occasionally occur.
These may include:
- Customs inspections
- Carrier disruptions
- High order volumes
- Public holidays
- Severe weather
J-UNIT cannot guarantee delivery dates once an order has been dispatched.
Need Assistance?
If you have any questions regarding your order or delivery, please contact us at:
Our team aims to respond within 48 business hours (Monday–Friday).